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warranty
Are all of your appliances under warranty?
Most manufacturers offer a 12-month limited warranty from the possession date.
Ask a specialist in store for more information or read the legislation here.
You can also consult the Office de la protection du consommateur.
Do you offer a protection plan?
Even though Corbeil doesn't sell mattresses, you can rest easy knowing that we have your back. On top of the manufacturer's warranty, we offer an extended protection plan for up to four years.
Our coverage goes above and beyond the manufacturer's warranty
Most manufacturers only offer a 12-month limited warranty from the possession date. Our Protection Plan ensures that you get the best possible protection for as long as you choose and will ensure that your appliances are always in tip-top condition (according to the manufacturer's specifications).
Exclusive benefits and key features* of Corbeil’s Protection Plan
-Up to 4 years of additional protection.
-Parts and labour coverage.
-50% off in-store discount** (see details on back).
-Preventive inspection (once during the Protection Plan).
-No-lemon warranty (replacement after the fourth failure of the same part or component during the coverage period of the Plan).
-In the case of a replacement, the Plan holder will receive a credit equivalent to the price paid.
-No hidden fees or deductibles.
-Protection against frozen food losses (up to $250 for the freezer section of a refrigerator and $500 for stand-alone freezers).
-Protection against power surges.
-Functional rust coverage for dishwasher racks and baskets, dryer drums and pads, and washing machines tubs.
-Repaired to the manufacturer's specifications by a certified technician.
-Transferable from one owner to the next without charge.
-Underwritten by a Canadian insurance company.
-Service available throughout Canada and the continental United States.
-10% off parts and labour at participating service centers.
-Broken knob replacement.
The contract governing this Protection Plan may be terminated by the purchaser free of charge within 10 days of its conclusion.
-Protection against damages caused by thermal stress on glass-ceramic cooktops.
*Ask your Corbeil advisor about the "terms and conditions.”
**Sole responsibility of Corbeil retailers. For more information on legal warranties, please visit the Office de la protection du consommateur website. (clickable link to the Office website).
ONLINE PAYMENT VIA YOUR FINANCIAL INSTITUTION
Several payment options are available to settle your orders:
You can pay directly at the store.
You can also pay by credit card over the phone (assisted by one of our telesales agents)
Credit cards accepted
You can also use our Fairstone* financing service
*Please refer to payment methods in the detailed plan.
Finally, you can also make your payment by transfer via your banking institution.
1st step
You can do this by contacting an advisor at your financial institution or you can add it yourself in your online banking portal.
2nd step
Once connected, go to the “Bill Payment” or “Add an invoice” section and select Am-Cam appliances.
IMPORTANT: At this point, make sure you have the seven-digit “customer number” on your contract, as you will need it to complete your banking transaction. Please note that the “customer number” is NOT the invoice number.
- Where to find the required information on your contract
- You can also easily access the HSBC website
1st step
You can do this by contacting an advisor at your financial institution or you can add it yourself via your online banking portal.
2nd step
Once connected, go to the “Pay” section, then “Add an Invoice” and look for Am-Cam appliances. Once selected, you will be able to enter the reference number (“customer number”).
IMPORTANT: At this point, make sure you have the seven-digit “customer number” on your contract, as you will need it to complete your banking transaction. Please note that the “customer number” is NOT the invoice number.
- Where to find the required information on your contract
- You can also easily access the Desjardins website
1st step
You can do this by contacting an advisor at your financial institution or you can add it yourself via your online banking portal.
2nd step
Once connected, go to the “Pay an Invoice” section and search for Am-Cam appliances. Once selected, you will be able to enter the reference number (“customer number”).
IMPORTANT: At this point, make sure you have the seven-digit “customer number” on your contract, as you will need it to complete your banking transaction. Please note that the “customer number” is NOT the invoice number.
- Where to find the required information on your contract
- You can also easily access the RBC website
1st step
On the Account Summary page, select Bill Payments. Select Add Recipient.
2nd step
Enter the name of the recipient: Am-Cam Appliances and the account number (“customer number”) on your invoice.
IMPORTANT: At this point, make sure you have the seven-digit “customer number” on your contract, as you will need it to complete your banking transaction. Please note that the “customer number” is NOT the invoice number.
- Where to find the required information on your contract
- You can also easily access the Scotiabank website
1st step
To pay a bill through Digital Banking Services, select “Pay Bills” on your mobile device or computer.
2nd step
Find the recipient or “payee”: Am-Cam Appliances and enter the account number (“customer number”) from your invoice.
IMPORTANT: At this point, make sure you have the seven-digit “customer number” on your contract, as you will need it to complete your banking transaction. Please note that the “customer number” is NOT the invoice number.
- Where to find the required information on your contract
- You can also easily access the CIBC website
1st step
To pay a bill through Digital Banking Services, select “Pay Bills” on your mobile device or computer.
2nd step
Find the recipient or “payee”: Am-Cam Appliances and enter the account number (“customer number”) from your invoice.
IMPORTANT: At this point, make sure you have the seven-digit “customer number” on your contract, as you will need it to complete your banking transaction. Please note that the “customer number” is NOT the invoice number.
- Where to find the required information on your contract
- You can also easily access the TD website
1st step
You can do this by contacting an advisor at your financial institution or you can add it yourself in your online banking portal.
2nd step
Once connected, go to the “Payments and Transfers” or “Add a Supplier” section and select Am-Cam appliances. 22179188.
IMPORTANT: At this point, make sure you have the seven-digit “customer number” on your contract, as you will need it to complete your banking transaction. Please note that the “customer number” is NOT the invoice number.
- Where to find the required information on your contract
- You can also easily access the BMO website
Follow the steps below via your online bank:
-
- Click on Invoice in the left menu.
- Click on Add an Invoice on the right side of the screen
- Enter the name of the supplier: Am-Cam appliances
- Follow the instructions.
Follow these steps via your app :
interest-free financing
Do you offer any financing plans?
At Corbeil, you can pay for your purchase using our interest-free equal monthly payments plan offered through our partnership with Fairstone Financial Inc. However, financing is offered under certain conditions, including credit approval.
Feel free to contact our Customer Experience Center at 1-833-CORBEIL or visit your nearest Corbeil store. One of our advisors would be happy help.
Track my order
At Corbeil, you have the option of tracking your order. Follow these steps:
1st step
Click on the following link: here
You must then insert your sales order number and your phone number used when ordering. (Where to find the required information on the contract).
appliance recovery
Do you pick up and remove old or unwanted appliances?
Recovery of your old appliances is included unless otherwise specified in the final contract at the time of the transaction. Corbeil's delivery team will be pleased to pick up your old appliances on a 1:1 basis as long as the delivery team determines that it is safe and reasonable to do so under the circumstances. An additional charge is required for oversized appliances. Products must be disconnected and emptied prior to the arrival of the delivery team for Standard deliveries.For all types of delivery except Premium delivery for laundry appliances Refrigerator doors must also be removed by the customer if necessary. Corbeil’s responsibility with respect to your old appliances is thus limited to picking up and leaving with these appliances. Corbeil cannot be held responsible for any damage caused during the removal or recovery of your old equipment.
information
Where can I find more information about your products?
On our website. By calling our Customer Experience Center at 1-833-CORBEIL. In-store or at one of our distribution centers.
Where are your liquidation center located?
Our liquidation center is a bargain hunter's dream—come one, come all at 3607, Autoroute 440, Laval, QC H7P 5P6.x/
Comments
Who should I contact if I have any questions, comments or concerns about my experience with Corbeil?
At Corbeil, our goal is to make your experience as seamless and reliable as possible, both in-store and online. If you have any questions, comments or concerns, please call our Customer Experience Center at 1-833-CORBEIL or send us an email at service@corbeilelectro.com.
Find a corbeil store near you
Where can I find the addresses to your stores?
With nearly 30 stores in Quebec and Ontario, you won’t be hard-pressed to find a location near you. Click here to find a store near you.
Promotional pricing
Do the discounted prices listed on your website include in-store discounts?
All reduced prices reflect any ongoing offers, promotions or discounts. Offers cannot be combined with any other offers, promotions or discounts. The prices of products that you see online may vary at your local Corbeil store. In such cases, the in-store pricing will take precedence over online pricing.
Maintenance
What kind of regular maintenance does my refrigerator require?
-Change the water filter at least every six months.
-Regularly clean the bottom drawers of the freezer.
-Remove the drainpipe from the floor (behind the freezer).
-Pour a mixture of hot water and vinegar down the drainpipe. Make sure that it doesn't overflow.
What specific maintenance does a freestanding refrigerator with a top-freezer or side-by-side freezer require?
-Here are a few good tips for cleaning the capacitor.
-Unplug the refrigerator.
-Remove or unscrew the kick plate grille.
-Gently brush the coils and remove any dust using a vacuum cleaner. Make sure that you don't hit the fan blade.
-Replace the kick plate grill.
-Plug in the refrigerator.
-Make sure that gaskets and hinges are free of dirt and dust by regularly cleaning them using a damp cloth.
-You should also check to make sure that the freezer's temperature control is set correctly. You don't want your ice cream getting too hard or unexpectedly waking up to frozen milk.
What kind of daily care does a stove or cooktop require?
-Clean up any food spillover as quickly as possible.
-Clean the cooktop after each use using a suitable cleaner. Call 1-833-CORBEIL to order the following products:
-Cooktop cleaner #31464B
-RS-300 razor scrapers (and RS-2-B replacement razors).
-We recommend applying a protectant after cleaning Ceran cooktops and range stovetops.
What kind of general care does a built-in range or oven require?
-Before starting the self-clean cycle, wipe down the inside of the oven using a cloth to remove any excess residue.
-Remove the racks and wash them by hand.
What kind of general care does a built-in microwave require?
Wipe down the door and the turntable using a damp cloth.
What kind of regular maintenance does a dishwasher require?
-Using a cloth, wipe down the door gasket and the underside of the door at the front of the tank.
-Using a small brush, clean the filter under the lower spray arm, and then wipe it down using a cloth.
-Clean the detergent dispenser hinges.
What kind of periodic maintenance does a dishwasher require?
-Periodically run your empty dishwasher on a normal cycle.
-Add a small amount of citric acid cleaner or Glisten brand dishwasher cleaner.
Gift certificates
Gift certificates :
Our gift certificates are available in stores.
You can use them in all our branches.
Return policy / Satisfaction guarantee
Any customer who is dissatisfied with his or her appliance, except for a special order or a product sold “as is”, may return it with the original document, for a restocking fee equivalent to 25% of the price of the unit, as well as the delivery fees if applicable, within seven (7) days following the date of delivery or pick-up of the product.
Notwithstanding this return policy, we reserve the right to refuse the return of merchandise at our sole discretion if the unit has been damaged or if accessories are missing.
We also reserve the right to make changes to our return policy at any time and without notice.
Covid-19 Measures
Learn more about our safe shopping measures : here
