privacy policy

Corbeil Privacy Policy

Effective Date: January 2020.

Am-Cam Appliances Inc. carrying on business as Corbeil Appliances™ (“Corbeil”, “us”, “we” and “our”) is committed to protecting your privacy.

This Privacy Policy (the “Policy”) explains how Corbeil collects, uses, stores and discloses personal information on www.corbeilelectro.com (the “Website”) and at Corbeil stores. In this Policy, “we”, “us” and similar terms refer to Corbeil. “You” refers to anyone who visits our Website or makes a purchase at a Corbeil store.

By using our Website or making a purchase at a Corbeil store, you consent to the collection, use, storage and disclosure of your personal information in accordance with this Policy. If you have any questions about this Policy, please contact our Privacy Officer at the address provided below.

We reserve the right to change the terms of this Policy at any time. When we make changes, we will revise the date at the top of this Policy. If we make any material changes to the Policy, we may, at our discretion, inform you of them by prominently posting a notice of such changes on our Website, or by sending you an email. We encourage you to review this Policy whenever you visit our Website.

What personal information do we collect from you and why?  Do we share this information with third parties?

By “personal information”, we mean any information that can identify you, either on its own or in combination with other information.

We may collect the following kinds of personal information from you when you visit or use our Website or make a purchase at a Corbeil store:

• Customer Information: We collect personal information from you when you visit our Website or purchase a product on our Website. We also collect personal information that you provide to us at a Corbeil store. This includes your first name, last name, email address, mailing address, shipping address, and phone number. We use this information to process orders you make on the Website or at a Corbeil store, to ship products to you, to perform appliance recovery, and to facilitate product installation, as applicable. 

• Payment Information: If you make a purchase through the Website or in a Corbeil store, you will submit certain payment information, such as your credit card number and billing address. All payment information is submitted directly to our third party supplier of payment services (Netbanx or Signifyd on the Website / Desjardins POS terminal in-store) and it is used by them solely to facilitate your purchase through the Website or in-store. We do not collect, nor do we have access to, any of the payment information you submit through the Website or in-store.
  

• Product Warranty: We use your personal information to process requests related to the products purchased and services provided and to transmit information related to those products and services. In addition, we collect personal information when you obtain a protection plan from Comerco Services Inc. ("Commerco"), which information is then transmitted to Comerco. In this regard, when you obtain such a plan, you consent to the transmission of such personal information by Corbeil to Comerco, and it will use such information in accordance with its privacy policy in effect at the time. This information includes your name, mailing address, telephone number and information about your purchase, including your credit card number. Please note that Corbeil does not retain this information after it has been transferred to Comerco.

• Product Recovery and Repair: When necessary to coordinate the recovery and repair of products, Corbeil shares personal information with third party service providers. The personal information thus transmitted is then subject to the privacy policy of the third party service providers.

• Contests and Promotions : In addition, any information you submit in connection with your participation in a contest, draw or other promotion sponsored by Corbeil or any of its affiliates or partners will be used only for administering those contests, draws or promotions in accordance with this Policy, except as otherwise specifically set out in the rules for those contests, draws or promotions.

What other information do we collect from you, and why?

As you use our Website, we may collect other non-personal information, such as information about how you use our Website. We use this information to maintain and improve our products, services, and technologies.

How does Corbeil use cookies on the Website?

• Cookies: Corbeil uses “cookies” to allow you to sign into your account and to help personalize and improve your online experience. A cookie is a small text file that is downloaded to your computer or device when you visit certain websites. Cookies allow us to identify registered users when they return to the Website and retrieve their past activity and preferences, such as language preferences. 

How can you accept or decline cookies?

• Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. Please be aware that the Website is designed to operate optimally with cookies enabled in your internet browser, and disabling cookies may negatively impact your experience on the Website. If you choose to decline cookies, you may not be able to sign in or use other features of the Website that depend on cookies, but you will be able to perform basic navigation through the Website.

How does Corbeil use Google Analytics on the Website?

• Corbeil currently uses Google Analytics to provide statistics about the visitors to our Website. Google Analytics tracks and analyzes non-personally identifiable statistical information, including, without limitation, search engines, display advertising, pay-per-click networks, email marketing and digital collateral such as links within PDF documents. More information about Google Analytics is available here. [https://policies.google.com/technologies/partner-sites]

How does Corbeil use Klaviyo and Magento tools on the Website?

• We also use Klaviyo and Magento to improve your experience on the Website.  Klaviyo’s privacy Policy can be found at [https://www.klaviyo.com/legal/privacy-policy] Magento’s privacy Policy can be found at [https://docs.magento.com/user-guide/stores/cookie-reference.html]

Where do we process and store your personal information?

Corbeil uses, processes and stores your personal information within Canada. However, some of the third parties to which we may disclose your personal information (as set out in this Policy), or who may have access to this information through our Website (as set out in this Policy), may be situated in a province or territory of Canada different from the province or territory of your residence or in a jurisdiction outside of Canada (such as the United States or Europe or elsewhere).  Therefore, your personal information may be used, processed and kept in Canada, in the United States or in other jurisdictions.  Note that once your personal information is kept outside of the jurisdiction of your residence (e.g. in a different province, territory or country), it will be subject to the law of the jurisdiction in which it is kept and these jurisdictions may not have a level of protection for such information equal to that of the jurisdiction of your residence. 

In what other situations do we share your personal information with third parties?

Except as set out in this Policy, Corbeil does not disclose or sell your personal information to any third parties.

How do we keep your personal information secure?

We take the protection of your personal information seriously. We employ a range of safeguards designed to protect personal information against loss and theft as well as unauthorized access, disclosure, copying, use, and modification, including physical, organization and technological measures, commensurate with the sensitivity of your personal information. Our employees have access to your personal information only on a need-to-know basis, and are required to keep such personal information confidential and use it only for the purposes for which it was provided. They all sign a Corbeil Code of Conduct and Code of Computer Conduct which include information on their obligations in respect of your personal information.

Where we use service providers who might have access to your personal information in order to assist us in offering and administering the Website, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any other purpose.

Please be aware that no data security measures can guarantee 100% security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your user name and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

How can you access, update or delete your personal information?

If you have a Corbeil account, you can access and update and correct your personal information by clicking on “My Account” on the Website. If you need help, or if you want us to delete or correct certain other personal information, please contact our Privacy Officer by email at service@corbeilelectro.com.

How long do we retain your personal information?

We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed, rendering it unable to identify you.

When will we contact you by email?

From time to time, and with your consent by signing up to receive our newsletters, we may send you marketing emails to inform you of new products or services or provide other information or offers. If you do not want to receive marketing emails, you can click the “unsubscribe” link in each email.

If you choose to not receive marketing emails, please be advised that you will continue to receive transactional or account communications and emails from us (for example, purchase confirmation emails), in connection with your account or purchases made online or at a Corbeil store.

Privacy Officer

The designated Privacy Officer for Corbeil (Company) is Philippe Giroux. If you would like us to delete or correct specific personal information or report a privacy incident, please contact them by e-mail at data.info@amiel.ca.