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Delivery
Welcome to our FAQ section, covering Shipping & Delivery. Here you will find all the answers to your questions and all the information you need to prepare for a smooth delivery of your new appliance, as well as the dispatch of the old one if needed.
You can choose between the Standard and the Premium options. Both include delivery within 4 to 6 days*, within 24 hours if the order is eligible (see conditions below), unpacking the appliance, collecting the packaging, installing the legs and handles, and removing the old appliance.
| - | Standard | Premium |
| Delivery rate (within 100km) | $79.99 | $199.99 |
| Delivery in 4 to 6 days *1 | ||
| Unboxing of appliances | ||
| Removal of all packaging | ||
| Installation of legs and handles | ||
| Washer/dryer installation and deinstallation of former washer and dryer *2 | ||
| Washer/dryers hoses included |
24h Delivery option
The 24h delivery offer applies:
-If next-day delivery capacity permits
-For in-stock items
-For new, in-box items
-For sales from Monday to Friday finalized before 3 p.m. (i.e. Tuesday and Saturday for delivery) - availability on public holidays to be validated.
-Excluded from the offer:
-Deliveries to remote areas (to be confirmed with the advisor or web advisor)
-Oversized appliances
-Door changes
Situations beyond our control, such as snow storms, truck breakdowns, or other similar situations, may affect the 24h delivery service.
| Options and additional fees | |
| Delivery rate 100-199 km | $49.99 |
| Delivery rate 200km and above | Special request |
| In-store pickup fee | $29.99 |
| Oversized delivery | $49.99 |
| Door change | $49.99 |
In accordance with current regulations, in the case of appliances replacement, we pick up the old appliances to recycle them.
All devices must be unplugged by the customer (except in the case of Premium delivery).
All appliances must be emptied of their contents before the arrival of the delivery team.
Conditions apply, ask our sales representatives.
1 Subject to availability.
2 Subject to the conformity of the setup in place.
After completing your online purchase, you will receive a call from one of our Corbeil consultants within 48 hours. Together, you will review the contents of the order, the delivery method and the options. You will also be able to indicate whether you have any old appliances that need to be collected; you will then make an electronic payment or switch to the payment method of your choice.
Once you place your order online, one of our consultants will call you to schedule delivery. This is usually done within four days. For a speedier delivery, Corbeil also offers a 24-48 hour express delivery option available for $19.99 (subject to availability).
On the day of the delivery, please make sure to clear the path of your residence, between the parking spot of the delivery truck and the destination of your appliance(s). Be sure to protect or move furniture and other fragile items out of the way to prevent damaging them. In accordance with current regulations, in the case of appliances replacement, we pick up the old appliances to recycle them. All appliances must be unplugged beforehand, except in the case of Premium delivery. All appliances must be emptied of their contents before the arrival of the delivery team.
For returns, exchanges, removals and additional in-home services, you can contact our Customer Experience and Service Centre.