Offering our customers competitive prices is one of Corbeil's top priorities. Our marketing team analyzes current prices daily to make sure that you are getting the best bang for your buck. If you find your same product advertised at a lower price at a competing store within 60 days of your purchase, with identical terms and conditions, we will refund you the difference.
Price match policy
We will gladly match our direct competitors' prices. Bring us proof of the lower advertised price within 60 days of buying the first product (if multiple products were purchased at the same time).
-The price advertised by the competitor must be valid when the price match is requested. -The product must be for sale by a competitor within Corbeil local markets. -The guarantee only applies if the advertised product is identical (same model, same manufacturer). -If multiple products were purchased, the total price will be included when calculating the competitor's price. -The price of the product must be in Canadian dollars and include all financing and delivery charges (under the same terms and conditions, if applicable). -The product must be sold and shipped by an authorized dealer located in Canada. -The product must be in stock and available for sale and must not be part of a limited availability offer. -The price must not be lower because of an advertising or typographical error. -The price match request must be presented to the Corbeil store where the customer made the purchase, and during the period of validity of the competitor’s flyer. Only published and advertised prices will be accepted during the actual period of validity of the of said advertisements. -Corbeil reserves the right to check the price and availability of the product at the competing store.
-The advertised product or its price is not a special or limited time offer and is not being offered during a special event such as a moving sale, post-Christmas week, crazy Friday, Cyber Monday, and so on -As for rain checks, the product must be available and in-stock at the competing store. -Mail-in rebates, coupons, bonuses, freebies, gift cards, gift certificates, floor models, damaged products, repaired and unpacked products. -Installation services. -"Warehouse" type retailers. -Appliance distributors and suppliers. -Online-only pricing. -Any contract and/or bid made to a competitor upon purchase. -Store closing and liquidation sales.
Are all of your appliances under warranty?
Most manufacturers offer a 12-month limited warranty from the possession date.
You can also consult the Office de la protection du consommateur.
Do you offer a protection plan?
Even though Corbeil doesn't sell mattresses, you can rest easy knowing that we have your back. On top of the manufacturer's warranty, we offer an extended protection plan for up to four years.
Our coverage goes above and beyond the manufacturer's warranty
Most manufacturers only offer a 12-month limited warranty from the possession date. Our Protection Plan ensures that you get the best possible protection for as long as you choose and will ensure that your appliances are in always in tip-top condition (according to the manufacturer's specifications).
Exclusive benefits and key features* of Corbeil’s Protection Plan
-Up to 4 years of additional protection. -Parts and labour coverage. -50% off in-store discount** (see details on back). -Preventive inspection (once during the Protection Plan). -No-lemon warranty (replacement after the fourth failure of the same part or component during the coverage period of the Plan). -In the case of a replacement, the Plan holder will receive a credit equivalent to the price paid. -No hidden fees or deductibles. -Protection against frozen food losses (up to $250 for the freezer section of a refrigerator and $500 for stand-alone freezers). -Protection against power surges. -Functional rust coverage for dishwasher racks and baskets, dryer drums and pads, and washing machine tubs. -Repaired to the manufacturer's specifications by a certified technician. -Transferable from one owner to the next without charge. -Underwritten by a Canadian insurance company. -Service available throughout Canada and the continental United States. -10% off parts and labour at participating service centers. -Broken knob replacement. -Protection against damages caused by thermal stress on glass-ceramic cooktops.
Ask your Corbeil advisor about the "terms and conditions.” **Sole responsibility of Corbeil retailers. For more information on legal warranties, please visit the Office de la protection du consommateur website. (clickable link to the Office website).
Do you offer any financing plans?
At Corbeil, you can pay for your purchase using our interest-free equal monthly payments plan offered through Desjardins’ Accord D financing. However, financing is offered under certain conditions, including credit approval.
Feel free to contact our Customer Experience Center at 1-833-CORBEIL or visit your nearest Corbeil store. One of our advisors would be happy help.
What are your delivery fees?
The cost per delivery is $29.99 within a 200 km* radius of the store where you make your purchase. Additional charges may apply for deliveries outside of this radius, depending on the area.
Do you offer next-day delivery on appliances?
You bet. Come visit us in-store to find out if next-day delivery is available in your area. Your advisor would be happy to show you all of the appliances we have in-stock and ready to be shipped out for next-day delivery.
Do you help unpack new deliveries?
Our delivery drivers can assist you in unpacking and removing the packing material from your new appliances. They can also remove any of your old or unwanted appliances at the same time they deliver your new model. However, Corbeil will not be held responsible for any damages caused by removing old or unwanted appliances.
What happens if my appliance is damaged during delivery?
If you notice that your appliance has been damaged, contact our Customer Experience Center by calling 1-833-CORBEIL.
Do you offer emergency/rush delivery services?
Has your fridge unexpectedly called it quits? For a small fee, if you buy a new appliance before 2 p.m. we can have it delivered to you before 10 p.m. the same day. To find out if this lightning-fast service is available in your area, contact our Customer Experience Center by calling 1-833-CORBEIL.
* Remote aeras: please contact us at 1-833-CORBEIL for remote areas deliveries.
Do you install new appliances?
All of our stores partner with certified professional installers. If you need one or more of your appliances installed, let your Corbeil advisor know. They would be happy to put you in touch with the right people for the job.
Our delivery drivers can install your new washing machine or dryer if no additional accessories are needed. Talk to your advisor for more details.
Do you pick up and remove old or unwanted appliances?
When delivering any new appliances, our delivery drivers can also remove any old or unwanted appliances at no additional cost. Talk with your Corbeil advisor and arrange to have your old or unwanted appliances picked up upon delivery.
Where can I find more information about your products?
On our website. By calling our Customer Experience Center at 1-833-CORBEIL. In-store or at one of our distribution centers.
Where are your liquidation centers located?
Our liquidation centers are a bargain hunter's dream—come one, come all!
In Laval, you can find us at 3607, Autoroute 440, Laval, QC H7P 5P6.
In Longueuil, we are located at 3642 Chambly Road, J4L 1N8.
Who should I contact if I have any questions, comments or concerns about my experience with Corbeil?
At Corbeil, our goal is to make your experience as seamless and reliable as possible, both in-store and online. If you have any questions, comments or concerns, please call our Customer Experience Center at 1-833-CORBEIL or send us an email at firstname.lastname@example.org.
Do the discounted prices listed on your website include in-store discounts?
All reduced prices reflect any ongoing offers, promotions or discounts. Offers cannot be combined with any other offers, promotions or discounts. The prices of products that you see online may vary at your local Corbeil store. In such cases, the in-store pricing will take precedence over online pricing.
What kind of regular maintenance does my refrigerator require?
-Change the water filter at least every six months. -Regularly clean the bottom drawers of the freezer. -Remove the drainpipe from the floor (behind the freezer). -Pour a mixture of hot water and vinegar down the drainpipe. Make sure that it doesn't overflow.
What specific maintenance does a freestanding refrigerator with a top-freezer or side-by-side freezer require?
-Here are a few good tips for cleaning the capacitor. -Unplug the refrigerator. -Remove or unscrew the kickplate grille. -Gently brush the coils and remove any dust using a vacuum cleaner. Make sure that you don't hit the fan blade. -Replace the kickplate grille. -Plug in the refrigerator. -Make sure that gaskets and hinges are free of dirt and dust by regularly cleaning them using a damp cloth. -You should also check to make sure that the freezer's temperature control is set correctly. You don't want your ice cream getting too hard or unexpectedly waking up to frozen milk.
What kind of daily care does a stove or cooktop require?
-Clean up any food spillover as quickly as possible. -Clean the cooktop after each use using a suitable cleaner. Call 1-833-CORBEIL to order the following products: -Cooktop cleaner #31464B -RS-300 razor scrapers (and RS-2-B replacement razors). -We recommend applying a protectant after cleaning Ceran cooktops and range stovetops.
What kind of general care does a built-in range or oven require?
-Before starting the self-clean cycle, wipe down the inside of the oven using a cloth to remove any excess residue. -Remove the racks and wash them by hand.
What kind of general care does a built-in microwave require?
Wipe down the door and the turntable using a damp cloth.
What kind of regular maintenance does a dishwasher require?
-Using a cloth, wipe down the door gasket and the underside of the door at the front of the tank. -Using a small brush, clean the filter under the lower spray arm, and then wipe it down using a cloth. -Clean the detergent dispenser hinges.
What kind of periodic maintenance does a dishwasher require?
-Periodically run your empty dishwasher on a normal cycle. -Add a small amount of citric acid cleaner or Glisten brand dishwasher cleaner.
Gift certificates :
Our gift certificates are available in store. You can use them in all our branches.
Galeries de la Capitale Gift Cards :
Gift cards from Galeries de la Capitale are accepted in our stores in Quebec City.
Our company strives for customer satisfaction with the products and service we provide. We ask that customers check all the features and specification of the products they are ordering before placing the order.
Items should be inspected thoroughly at the time of delivery. If you are not satisfied, please contact our Customer Experience Center at 1-833-CORBEIL.
No return of merchandise without prior authorization from Corbeil.
A minimum re-stocking charge of 20% is applied to all returned merchandise, plus $25 per item for transport.
What sort of safety measures have you put in place?
A limited number of customers inside each store
We welcome a maximum of 10 customers at a time
We limit entry to 2 adults per household
We’ve limited the number of our store employees
We’ve set up an appointment booking system online or at 1-833-CORBEIL to avoid waiting before entering the store
Increased sanitary standards
Compulsory use of disinfection stations.
Disposable gloves provided for touching appliances
Cleaning and disinfecting protocols have been put in place for various surfaces within the store:
Priority cleaning of surfaces before disinfection
Ongoing cleaning and disinfection of surfaces regularly touched by maintenance personnel (seats, door handles, ramps, switches)
Adequate supply of water, disinfectants, rags and disposable gloves
Use of disinfectants approved by Canadian health services
We provide hand sanitizer to all customers at the store entrance
Cashiers and advisers are protected by plastic protective screens
Will your delivery teams still take away my old appliances?
Yes. The service is back on.
What additional safety/hygiene measures do you have when delivering my new appliances and recovering my old ones?
Our personnel put government health recommendations into practice every day on every delivery.
During the delivery confirmation call, we will ask you a few questions regarding your state of health. This is to confirm whether delivery can be made directly inside your home, outside your door, or if we should reschedule
The questions are as follows:
Have you recently travelled abroad?
Have you been in contact with sick persons?
Do you have a fever or symptoms related to COVID-19?
Our delivery teams will strictly respect the recommended safe social distance (2 metres) with customers.
Before each delivery, our personnel will disinfect their hands and put on disposable gloves.
All surfaces touched throughout the supply chain will also be disinfected.
Has your appliance installation service resumed?
Following social distancing directives, we regrettably cannot offer our appliance installation service at this time.
How can I reach you if I need to speak with an advisor?
For any and all questions, don’t hesitate to call us at 1 833 CORBEIL or via our online chat (9 am to 5 pm).
And of course, we’re always reachable on our social networks.